MOREIRA, J. P. S.; LEONEL, H. P.; SIQUEIRA, A. M. de O. Application of the Customer Relationship Management (CRM) methodology for the analysis of perceived customer satisfaction in a company in the metalworking sector. The Journal of Engineering and Exact Sciences, Viçosa/MG, BR, v. 8, n. 7, p. 14714–01i, 2022. DOI: 10.18540/jcecvl8iss7pp14714-01i. Disponível em: https://periodicos.ufv.br/jcec/article/view/14714. Acesso em: 26 apr. 2024.