[1]
J. P. S. Moreira, H. P. Leonel, and A. M. de O. Siqueira, “Application of the Customer Relationship Management (CRM) methodology for the analysis of perceived customer satisfaction in a company in the metalworking sector”, J. Eng. Exact Sci., vol. 8, no. 7, pp. 14714–01i, Sep. 2022.