Accessibility to the Electronic Administration in Spain of Persons with Motor Disability

Authors

  • Marta Aguilar Gil Universidad de Sevilla
  • Rafael Conde Melguizo Universidad Camilo José Cela

DOI:

https://doi.org/10.21118/apgs.v1i1.5179

Keywords:

estigma, diseño universal, servicios publicos, paralisis cerebral, lesión medular

Abstract

Spanish law 11/2007, on Electronic Access of Citizens to Public Services (LAECSP) (BOE, 2007), establishes the obligation to guarantee that all Spanish
citizens have the means to carry out all transactions with public administration electronically under conditions of equal access. In this article, we identify the barriers to
persons with spinal cord injury and cerebral paralysis. We provide evidence on how accessibility solutions and/or universal design are not enough to permit their access
to eGovernment on an equal footing with other citizens. Public policies designed to implement Act 11/2007 on Electronic Access to Public Services by citizens, LAECSP
(BOE, 2007) must include social interventions with these groups, in addition to work on technology. We have reached the conclusion the techno-functional paradigm
is not sufficient to understand all of the processes that can be observed in the study of accessibility. Sociological research is essential to analyse determinants of
accessibility to new technologies for persons with disability. Primary socialization is the sociological factor that has the greatest impact on the capacities of persons with
disabilities. Within the processes of socialization, stigma appears to be more of a determinant in persons who have lived with disability since birth than in those with
acquired disability. The conversion of stigma into self-stigma discapacitates individuals, even for tasks in which they face no functional discapacity. This conclusion
invites to consider sociology as a science useful and necessary in studies of accessibility, now limited to the technical fields of engineering and design.
Key words: stigma; Universal design; public services; cerebral palsy; spinal cord injury

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Author Biography

Marta Aguilar Gil, Universidad de Sevilla

Profesora de Sociología en la Universidad de Sevilla (España)

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Additional Files

Published

2017-01-01

How to Cite

Aguilar Gil, M., & Conde Melguizo, R. (2017). Accessibility to the Electronic Administration in Spain of Persons with Motor Disability. Administração Pública E Gestão Social, 1(1), 54–63. https://doi.org/10.21118/apgs.v1i1.5179

Issue

january-march 2017: 9(1) 1-74

Section

Articles

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