Barriers to Transparency Increasing in the Brazilian Public Administration: Structural and Cultural Issues Or lack Of Strategy And Governance?
DOI:
https://doi.org/10.21118/apgs.v10i4.5716Keywords:
transparência, accountability, administração pública, governança digital, barreirasAbstract
The government transparency process towards society, through information for accountability purposes, is more effective with the use of Information and Communication Technologies (ICTs). ICTs have been used to provide more efficient government services and, more recently, as a basis for Digital Governance initiatives, which goes beyond electronic services and involves citizen participation. The goal of this article is to identify barriers to the adoption of strategic objectives related to transparency according to the Digital Governance Policy recently launched by the Federal Government. Semi-structured interviews were conducted with managers of public organizations in a Brazilian state. A set of 13 different barriers was identified, and the ones with the highest number of occurrences were institutional, information quality, complexity of tasks, lack of political support, resistance of public servants in using ICTs and lack of trust in institutions.
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References
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Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27(3), 264–271. https://doi.org/10.1016/j.giq.2010.03.001
Brasil. Decreto n.o 8.638 de 15 de janeiro de 2016. Institui a Política de Governança Digital no âmbito dos órgãos e das entidades da administração pública federal direta, autárquica e fundacional, Diário Oficial da União § (2016). https://doi.org/ISSN 1677-7042
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Campbell, J., McDonald, C., & Sethibe, T. (2010). Public and private sector IT governance: identifying contextual differences. Australasian Journal of Information Systems, 16(2), 5–18. https://doi.org/10.3127/ajis.v16i2.538
Cepik, M., & Canabarro, D. R. (2010). GOVERNANÇA de TI. (W. Editor, Ed.). Porto Alegre.
Chadwick, A. (2003). Bringing e-Democracy back in. Social Science Computer Review, 21(4), 443–455. https://doi.org/10.1177/0894439303256372
Chen, Y.-C. (2017). Managing digital governance: issues, challenges, and solutions. New York: Routledge.
Chen, Q., Xu, X., Cao, B., & Zhang, W. (2016). Social media policies as responses for social media affordances: The case of China. Government Information Quarterly, 33(2), 313–324. https://doi.org/10.1016/j.giq.2016.04.008
Cordella, A., & Bonina, C. M. (2012). A public value perspective for ICT enabled public sector reforms: a theoretical reflection. Government Information Quarterly, 29(4), 512–520. https://doi.org/10.1016/j.giq.2012.03.004
Criado, J. I., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2013). Government innovation through social media. Government Information Quarterly, 30(4), 319–326. https://doi.org/10.1016/j.giq.2013.10.003
Cunha, M. A. V. C. and Miranda, P. R. M. (2013). “O uso de TIC pelos governos: uma proposta de agenda de pesquisa a partir da produção acadêmica e da prática nacional”. Organizações & Sociedade, 20(66), 543-566.
Dawes, S. S. (2008). The evolution and continuing challenges of E-governance. Public Administration Review, 68(SUPPL. 1), 86–102. https://doi.org/10.1111/j.1540-6210.2008.00981.x
Dawes, S. S. (2009). Governance in the digital age: a research and action framework for an uncertain future. Government Information Quarterly, 26(2), 257–264. https://doi.org/10.1016/j.giq.2008.12.003
Estévez-Ortiz, F.-J., García-Jiménez, A., & Glösekötter, P. (2016). An application of people’s sentiment from social media to smart cities/ Aplicación a las ciudades inteligentes del sentimiento de la gente en redes sociales. El Profesional de La Información, 25(6), 851–858. https://doi.org/10.3145/epi.2016.nov.02
Federici, T., Braccini, A. M., & Sæbø, Ø. (2015). ‘Gentlemen, all aboard!’ ICT and party politics: Reflections from a Mass-eParticipation experience. Government Information Quarterly, 32(3), 287–298. https://doi.org/10.1016/j.giq.2015.04.009
Fox, J. (2007). The uncertain relationship between transparency and accountability. Development in practice, 17(4-5), 663-671.
Guillamón, M.-D., Ríos, A.-M., Gesuele, B., & Metallo, C. (2016). Factors influencing social media use in local governments: The case of Italy and Spain. Government Information Quarterly, 33(3), 460–471. https://doi.org/10.1016/j.giq.2016.06.005
Greenberg, S., & Newell, A. (2012). Transparency Issues in E-Governance and Civic Engagement. In Active Citizen Participation in E-Government (pp. 44–64). IGI Global. https://doi.org/10.4018/978-1-4666-0116-1.ch003
Guimarães, T. D. A., & Medeiros, P. H. R. (2005). A relação entre governo eletrônico e governança eletrônica no governo federal brasileiro. Cadernos EBAPE.BR, 3(4), 01–18. https://doi.org/10.1590/S1679-39512005000400004
HARRISON, T. M. et al. Open government and e-government: Democratic challenges from a public value perspective. Information Polity, v. 17, n. 2, p. 83-97, 2012.
Heckert, C. R., & Aguiar, E. L. de. (2016). GOVERNANÇA DIGITAL NA ADMINISTRAÇÃO PÚBLICA FEDERAL: UMA ABORDAGEM ESTRATÉGICA PARA TORNAR O GOVERNO DIGITAL MAIS EFETIVO E COLABORATIVO - A ÓTICA DA SOCIEDADE. In Congresso de Gestão Pública - Consad (p. 18). Brasilia.
Hood, C. (2010). Accountability and transparency: Siamese twins, matching parts, awkward couple?. West European Politics, 33(5), 989-1009.
ITGI. IT Governance Institute. Board briefing on IT Governance. 2nd ed. 2004. Disponível em: . Acesso em: 27 nov. 2017.
Janssen, M., Charalabidis, Y., & Zuiderwijk, A. (2012). Benefits, Adoption Barriers and Myths of Open Data and Open Government. Information Systems Management, 29(4), 258–268. https://doi.org/10.1080/10580530.2012.716740
Janssen, M., Rana, N. P., Slade, E. L., & Dwivedi, Y. K. (2017). Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling. Public Management Review, 1–25. https://doi.org/10.1080/14719037.2017.1305689
Kalsi, N. S., & Kiran, R. (2015). A strategic framework for good governance through e-governance optimization. Program, 49(2), 170–204. https://doi.org/10.1108/PROG-12-2013-0067
Kearns, I. (2004). Public value and e-government. London: Institute for Public Policy Research.
Larsson, H., & Grönlund, Å. (2014). Future-oriented eGovernance: the sustainability concept in eGov research, and ways forward. Government Information Quarterly, 31(1), 137–149. https://doi.org/10.1016/j.giq.2013.07.004
Lourenço, R. P. An analysis of open government portals: A perspective of transparency for accountability. Government Information Quarterly, v. 32, n. 3, p. 323-332, 2015.
Meijer, A. (2015). E-governance innovation: barriers and strategies. Government Information Quarterly, 32(2), 198–206. https://doi.org/10.1016/j.giq.2015.01.001
Meijer, A. (2015). E-governance innovation: Barriers and strategies. Government Information Quarterly, 32(2), 198–206. https://doi.org/10.1016/j.giq.2015.01.001
Mergel, I. (2016). Social media institutionalization in the U.S. federal government. Government Information Quarterly, 33(1), 142–148. https://doi.org/10.1016/j.giq.2015.09.002
Melitski, J., Carrizales, T. J., Manoharan, A., & Holzer, M. (2011). Digital governance success factors and barriers to success in Prague. International Journal of Organization Theory and Behavior, 14(4), 451–472. https://doi.org/10.1017/CBO9781107415324.004
Milakovich, M. E. (2012). Digital governance: New technologies for improving public service and participation. Digital Governance: New Technologies for Improving Public Service and Participation. Routledge. https://doi.org/10.4324/9780203815991
Nam, T. (2012). Suggesting frameworks of citizen-sourcing via Government 2.0. Government Information Quarterly, 29(1), 12–20. https://doi.org/10.1016/j.giq.2011.07.005
Nawafleh, S., Obiedat, R., & Harfoushi, O. (2012). E-Government between developed and developing countries. International Journal of Advanced Corporate Learning (iJAC), 5(1), 1–12. https://doi.org/10.3991/ijac.v5i1.1887
Panagiotopoulos, P., Moody, C., & Elliman, T. (2012). Institutional diffusion of eParticipation in the English local government: Is central policy the way forward? Information Systems Management, 29(4), 295–304. https://doi.org/10.1080/10580530.2012.716991
Sambamurthy, V., & Zmud, R. W. (1999). Arrangements for information technology governance: a theory of multiple contingencies. MIS Quarterly, 23(2), 261–290.
Sampaio, R. (2009). Governança eletrônica no Brasil: limites e possibilidades introduzidos pelo Orçamento Participativo na Internet. Planejamento E Políticas Públicas - PPP, 33(jul/dez), 124–143. Retrieved from http://www.academia.edu/865460/Governanca_eletronica_no_Brasil_limites_e_possibilidades_introduzidos_pelo_Orcamento_Participativo_na_Internet
Savoldelli, A., Codagnone, C., & Misuraca, G. (2014). Understanding the e-government paradox: learning from literature and practice on barriers to adoption. Government Information Quarterly, 31(SUPPL.1). https://doi.org/10.1016/j.giq.2014.01.008
Saxena, C. (2005). Towards excellence in e-governance. International Journal of Public Sector Management, 18(6), 498–513. https://doi.org/10.1108/09513550510616733
Saxena, K. B. C. (2005). Towards excellence in e?governance. International Journal of Public Sector Management, 18(6), 498–513. https://doi.org/10.1108/09513550510616733
Scholl, H. J., Kubicek, H., Cimander, R., & Klischewski, R. (2012). Process integration, information sharing, and system interoperation in government: A comparative case analysis. Government Information Quarterly, 29(3), 313–323. https://doi.org/10.1016/j.giq.2012.02.009
Sethibe, T., Campbell, J., & McDonald, C. (2007). IT governance in public and private sector organisations: examining the differences and defining future research directions. In ACIS 2007 Proceedings.
Tassabehji, R., Hackney, R., & Popovi?, A. (2016). Emergent digital era governance: Enacting the role of the ‘institutional entrepreneur’ in transformational change. Government Information Quarterly, 33(2), 223–236. https://doi.org/10.1016/j.giq.2016.04.003
Twinomurinzi, H., Phahlamohlaka, J., & Byrne, E. (2012). The small group subtlety of using ICT for participatory governance: a South African experience. Government Information Quarterly, 29(2), 203–211. https://doi.org/10.1016/j.giq.2011.09.010
Vaz, J. C. (2005). Governança eletrônica: para onde é possível caminhar. FSM Edição Especial: Mobilização Cidadã E Inovações Democráticas Nas Cidades, (1998), 10. Retrieved from http://200.169.104.5/uploads/745/745.pdf
Vaz, J. C. (2017). Transformações Tecnológicas e Perspectivas para a Gestão Democrática das Políticas Culturais. Cadernos de Gestão Pública E Cidadania (B1), 22(71), 85–104. https://doi.org/http://dx.doi.org/10.12660/cgpc.v22n71.63284
Weill, P., & Ross, J. W. (2004). How Top Performers Manage IT Decisions Rights for Superior Results. IT Governance, (Harvard Business School Press Boston, Massachusetts), 1–10. https://doi.org/10.2139/ssrn.664612
Zamora, D., Barahona, J. C., & Palaco, I. (2016). Case: Digital Governance Office. Journal of Business Research, 69(10), 4484–4488. https://doi.org/10.1016/j.jbusres.2016.03.013
Zuiderwijk, A., & Janssen, M. (2014). Open data policies, their implementation and impact: a framework for comparison. Government Information Quarterly, 31(1), 17–29. https://doi.org/10.1016/j.giq.2013.04.003
Ali, S., & Green, P. (2012). Effective information technology (IT) governance mechanisms: An IT outsourcing perspective. Information Systems Frontiers, 14(2), 179–193. https://doi.org/10.1007/s10796-009-9183-y
Amali, L. N., Mahmuddin, M., & Ahmad, M. (2014). Information technology governance framework in the public sector organizations. TELKOMNIKA (Telecommunication Computing Electronics and Control), 12(2), 429–436. https://doi.org/10.12928/TELKOMNIKA.v12i2.1834
Bannister, & Connolly. (2012). Defining e-Governance. E-Service Journal, 8(2), 3. https://doi.org/10.2979/eservicej.8.2.3
Bardin, L. (2010). Análise de conteúdo [Content analysis](LA Reto & A. Pinheiro, Trans.). Lisboa, Portugal: Edições, 70.
Bermejo, P. H. de S., Tonelli, A. O., & Zambalde, A. L. (2014). Developing IT governance in Brazilian public organizations. International Business Research, 7(3), 101–114.
Bertot, J. C., Jaeger, P. T., & Grimes, J. M. (2010). Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies. Government Information Quarterly, 27(3), 264–271. https://doi.org/10.1016/j.giq.2010.03.001
Brasil. Decreto n.o 8.638 de 15 de janeiro de 2016. Institui a Política de Governança Digital no âmbito dos órgãos e das entidades da administração pública federal direta, autárquica e fundacional, Diário Oficial da União § (2016). https://doi.org/ISSN 1677-7042
Brasil, M. do P. O. e G. (2016b). Decreto no 8.638, de 15, de janeiro de 2016. Institui a Política de Governança Digital no âmbito dos órgãos e das entidades da administração pública federal direta, autárquica e fundacional. Diário Oficial Da União. https://doi.org/ISSN 1677-7042
Brasil, M. do P. O. e G. (2016c). EGD - Estratégia de Governança Digital da Administração Pública Federal 2016-19. Ministério do Planejamento, Orçamento e Gestão, Secretaria de Tecnologia da Informação. Retrieved from http://www.governoeletronico.gov.br/egd/estrategia-de-governanca-digital
Campbell, J., McDonald, C., & Sethibe, T. (2010). Public and private sector IT governance: identifying contextual differences. Australasian Journal of Information Systems, 16(2), 5–18. https://doi.org/10.3127/ajis.v16i2.538
Cepik, M., & Canabarro, D. R. (2010). GOVERNANÇA de TI. (W. Editor, Ed.). Porto Alegre.
Chadwick, A. (2003). Bringing e-Democracy back in. Social Science Computer Review, 21(4), 443–455. https://doi.org/10.1177/0894439303256372
Chen, Y.-C. (2017). Managing digital governance: issues, challenges, and solutions. New York: Routledge.
Chen, Q., Xu, X., Cao, B., & Zhang, W. (2016). Social media policies as responses for social media affordances: The case of China. Government Information Quarterly, 33(2), 313–324. https://doi.org/10.1016/j.giq.2016.04.008
Cordella, A., & Bonina, C. M. (2012). A public value perspective for ICT enabled public sector reforms: a theoretical reflection. Government Information Quarterly, 29(4), 512–520. https://doi.org/10.1016/j.giq.2012.03.004
Criado, J. I., Sandoval-Almazan, R., & Gil-Garcia, J. R. (2013). Government innovation through social media. Government Information Quarterly, 30(4), 319–326. https://doi.org/10.1016/j.giq.2013.10.003
Cunha, M. A. V. C. and Miranda, P. R. M. (2013). “O uso de TIC pelos governos: uma proposta de agenda de pesquisa a partir da produção acadêmica e da prática nacional”. Organizações & Sociedade, 20(66), 543-566.
Dawes, S. S. (2008). The evolution and continuing challenges of E-governance. Public Administration Review, 68(SUPPL. 1), 86–102. https://doi.org/10.1111/j.1540-6210.2008.00981.x
Dawes, S. S. (2009). Governance in the digital age: a research and action framework for an uncertain future. Government Information Quarterly, 26(2), 257–264. https://doi.org/10.1016/j.giq.2008.12.003
Estévez-Ortiz, F.-J., García-Jiménez, A., & Glösekötter, P. (2016). An application of people’s sentiment from social media to smart cities/ Aplicación a las ciudades inteligentes del sentimiento de la gente en redes sociales. El Profesional de La Información, 25(6), 851–858. https://doi.org/10.3145/epi.2016.nov.02
Federici, T., Braccini, A. M., & Sæbø, Ø. (2015). ‘Gentlemen, all aboard!’ ICT and party politics: Reflections from a Mass-eParticipation experience. Government Information Quarterly, 32(3), 287–298. https://doi.org/10.1016/j.giq.2015.04.009
Fox, J. (2007). The uncertain relationship between transparency and accountability. Development in practice, 17(4-5), 663-671.
Guillamón, M.-D., Ríos, A.-M., Gesuele, B., & Metallo, C. (2016). Factors influencing social media use in local governments: The case of Italy and Spain. Government Information Quarterly, 33(3), 460–471. https://doi.org/10.1016/j.giq.2016.06.005
Greenberg, S., & Newell, A. (2012). Transparency Issues in E-Governance and Civic Engagement. In Active Citizen Participation in E-Government (pp. 44–64). IGI Global. https://doi.org/10.4018/978-1-4666-0116-1.ch003
Guimarães, T. D. A., & Medeiros, P. H. R. (2005). A relação entre governo eletrônico e governança eletrônica no governo federal brasileiro. Cadernos EBAPE.BR, 3(4), 01–18. https://doi.org/10.1590/S1679-39512005000400004
HARRISON, T. M. et al. Open government and e-government: Democratic challenges from a public value perspective. Information Polity, v. 17, n. 2, p. 83-97, 2012.
Heckert, C. R., & Aguiar, E. L. de. (2016). GOVERNANÇA DIGITAL NA ADMINISTRAÇÃO PÚBLICA FEDERAL: UMA ABORDAGEM ESTRATÉGICA PARA TORNAR O GOVERNO DIGITAL MAIS EFETIVO E COLABORATIVO - A ÓTICA DA SOCIEDADE. In Congresso de Gestão Pública - Consad (p. 18). Brasilia.
Hood, C. (2010). Accountability and transparency: Siamese twins, matching parts, awkward couple?. West European Politics, 33(5), 989-1009.
ITGI. IT Governance Institute. Board briefing on IT Governance. 2nd ed. 2004. Disponível em: . Acesso em: 27 nov. 2017.
Janssen, M., Charalabidis, Y., & Zuiderwijk, A. (2012). Benefits, Adoption Barriers and Myths of Open Data and Open Government. Information Systems Management, 29(4), 258–268. https://doi.org/10.1080/10580530.2012.716740
Janssen, M., Rana, N. P., Slade, E. L., & Dwivedi, Y. K. (2017). Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling. Public Management Review, 1–25. https://doi.org/10.1080/14719037.2017.1305689
Kalsi, N. S., & Kiran, R. (2015). A strategic framework for good governance through e-governance optimization. Program, 49(2), 170–204. https://doi.org/10.1108/PROG-12-2013-0067
Kearns, I. (2004). Public value and e-government. London: Institute for Public Policy Research.
Larsson, H., & Grönlund, Å. (2014). Future-oriented eGovernance: the sustainability concept in eGov research, and ways forward. Government Information Quarterly, 31(1), 137–149. https://doi.org/10.1016/j.giq.2013.07.004
Lourenço, R. P. An analysis of open government portals: A perspective of transparency for accountability. Government Information Quarterly, v. 32, n. 3, p. 323-332, 2015.
Meijer, A. (2015). E-governance innovation: barriers and strategies. Government Information Quarterly, 32(2), 198–206. https://doi.org/10.1016/j.giq.2015.01.001
Meijer, A. (2015). E-governance innovation: Barriers and strategies. Government Information Quarterly, 32(2), 198–206. https://doi.org/10.1016/j.giq.2015.01.001
Mergel, I. (2016). Social media institutionalization in the U.S. federal government. Government Information Quarterly, 33(1), 142–148. https://doi.org/10.1016/j.giq.2015.09.002
Melitski, J., Carrizales, T. J., Manoharan, A., & Holzer, M. (2011). Digital governance success factors and barriers to success in Prague. International Journal of Organization Theory and Behavior, 14(4), 451–472. https://doi.org/10.1017/CBO9781107415324.004
Milakovich, M. E. (2012). Digital governance: New technologies for improving public service and participation. Digital Governance: New Technologies for Improving Public Service and Participation. Routledge. https://doi.org/10.4324/9780203815991
Nam, T. (2012). Suggesting frameworks of citizen-sourcing via Government 2.0. Government Information Quarterly, 29(1), 12–20. https://doi.org/10.1016/j.giq.2011.07.005
Nawafleh, S., Obiedat, R., & Harfoushi, O. (2012). E-Government between developed and developing countries. International Journal of Advanced Corporate Learning (iJAC), 5(1), 1–12. https://doi.org/10.3991/ijac.v5i1.1887
Panagiotopoulos, P., Moody, C., & Elliman, T. (2012). Institutional diffusion of eParticipation in the English local government: Is central policy the way forward? Information Systems Management, 29(4), 295–304. https://doi.org/10.1080/10580530.2012.716991
Sambamurthy, V., & Zmud, R. W. (1999). Arrangements for information technology governance: a theory of multiple contingencies. MIS Quarterly, 23(2), 261–290.
Sampaio, R. (2009). Governança eletrônica no Brasil: limites e possibilidades introduzidos pelo Orçamento Participativo na Internet. Planejamento E Políticas Públicas - PPP, 33(jul/dez), 124–143. Retrieved from http://www.academia.edu/865460/Governanca_eletronica_no_Brasil_limites_e_possibilidades_introduzidos_pelo_Orcamento_Participativo_na_Internet
Savoldelli, A., Codagnone, C., & Misuraca, G. (2014). Understanding the e-government paradox: learning from literature and practice on barriers to adoption. Government Information Quarterly, 31(SUPPL.1). https://doi.org/10.1016/j.giq.2014.01.008
Saxena, C. (2005). Towards excellence in e-governance. International Journal of Public Sector Management, 18(6), 498–513. https://doi.org/10.1108/09513550510616733
Saxena, K. B. C. (2005). Towards excellence in e?governance. International Journal of Public Sector Management, 18(6), 498–513. https://doi.org/10.1108/09513550510616733
Scholl, H. J., Kubicek, H., Cimander, R., & Klischewski, R. (2012). Process integration, information sharing, and system interoperation in government: A comparative case analysis. Government Information Quarterly, 29(3), 313–323. https://doi.org/10.1016/j.giq.2012.02.009
Sethibe, T., Campbell, J., & McDonald, C. (2007). IT governance in public and private sector organisations: examining the differences and defining future research directions. In ACIS 2007 Proceedings.
Tassabehji, R., Hackney, R., & Popovi?, A. (2016). Emergent digital era governance: Enacting the role of the ‘institutional entrepreneur’ in transformational change. Government Information Quarterly, 33(2), 223–236. https://doi.org/10.1016/j.giq.2016.04.003
Twinomurinzi, H., Phahlamohlaka, J., & Byrne, E. (2012). The small group subtlety of using ICT for participatory governance: a South African experience. Government Information Quarterly, 29(2), 203–211. https://doi.org/10.1016/j.giq.2011.09.010
Vaz, J. C. (2005). Governança eletrônica: para onde é possível caminhar. FSM Edição Especial: Mobilização Cidadã E Inovações Democráticas Nas Cidades, (1998), 10. Retrieved from http://200.169.104.5/uploads/745/745.pdf
Vaz, J. C. (2017). Transformações Tecnológicas e Perspectivas para a Gestão Democrática das Políticas Culturais. Cadernos de Gestão Pública E Cidadania (B1), 22(71), 85–104. https://doi.org/http://dx.doi.org/10.12660/cgpc.v22n71.63284
Weill, P., & Ross, J. W. (2004). How Top Performers Manage IT Decisions Rights for Superior Results. IT Governance, (Harvard Business School Press Boston, Massachusetts), 1–10. https://doi.org/10.2139/ssrn.664612
Zamora, D., Barahona, J. C., & Palaco, I. (2016). Case: Digital Governance Office. Journal of Business Research, 69(10), 4484–4488. https://doi.org/10.1016/j.jbusres.2016.03.013
Zuiderwijk, A., & Janssen, M. (2014). Open data policies, their implementation and impact: a framework for comparison. Government Information Quarterly, 31(1), 17–29. https://doi.org/10.1016/j.giq.2013.04.003
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2018-10-01
How to Cite
Luciano, E. M., Wiedenhöft, G., & Pinheiro dos Santos, F. (2018). Barriers to Transparency Increasing in the Brazilian Public Administration: Structural and Cultural Issues Or lack Of Strategy And Governance?. Administração Pública E Gestão Social, 10(4), 282–291. https://doi.org/10.21118/apgs.v10i4.5716
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Section
Transparência, Accountability e Governança Pública
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