Identifying Barriers to the Adoption of the Brazilian Digital Governance Policy and the Role of Collaborative Governance
DOI:
https://doi.org/10.21118/apgs.v16i4.15402Resumo
Research Objective: To identify and understand the barriers to the adoption of Digital Governance Policy by the Brazilian Public Administration, considering the role of Collaborative Governance.
Theoretical Framework: Digital governance means having governments use ICTs to provide government information and services to people. Collaborative Governance refers to the patterns of collective and consensual decision-making in a broader set of institutions linked to a wider range of actors and processes, usually applied to untangle and solve wicked problems.
Methodology: Qualitative exploratory research was conducted through policy analysis and semi-structured interviews with 11 ICT managers from public organizations.
Results: Barriers were identified for each Digital Governance strategy and, based on the literature, were classified into structural or cultural, individual, organizational or strategic barriers.
Originality: The present study is conducted to fill two research gaps. The first focuses on Digital Governance to better understand the barriers to its adoption by public organizations. The second tackles the role Collaborative Governance plays in integrating actors into collective decision-making to get citizens to participate in the design of government policies.
Contributions and practices: This study brings two main contributions to both academia and practitioners/public actors. The first is the identification of the structural and cultural barriers that influence the adoption of digital governance policy. The second is the discussion of which barriers demand a Collaborative Governance process, considering they represent wicked problems.
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