O Emprego das Mídias Sociais no Policiamento: Um Estudo sob a Lente da Prática

Authors

  • Mirian Assumpção e Lima Departamento de Gestão Pública da Universidade Federal de Ouro Preto https://orcid.org/0000-0003-4144-1112
  • Maria Alexandra Cunha Fundação Getúlio Vargas

DOI:

https://doi.org/10.21118/apgs.v14i1.11535

Abstract

Research objective: To explain how and for what purpose social media are used in policing under the lens of practice.

Theoretical framework: The Structural Theory and the Actor-Network Theory were used as theoretical lenses to examine organizational processes and practices from a socio-technical view of the networks of connections undertaken by human and non-human actors.

Methodology: An instrumental constructivist case study was carried out focusing on a specific issue in relation to the phenomenon rather than the case itself. The data were obtained through interviews, participant observation and documents. The analysis took place through narrative and coding with the aid of the Atlas TI software.

Results: SM are used in policing as an open source of data. As for the purpose, they are used in institutional communication, to strengthen the image and in internal communication to streamline information flows. Also, to reduce information gaps by allowing immediate access to data. SM work as an amalgam, reducing geographical and hierarchical distances, contributing to the strengthening of the body spirit.

Originality: Rather than starting the research assuming that MS are used to evolve and improve the relationship with the citizen in a given policing strategy, it is necessary to first understand how and for what SM are being used by police officers.

Theoretical and practical contributions: A model of the use of SM in policing and the identification of interactivity and data availability are presented as the highlighted characteristics of this use. Also, subsidies for better instrumentalization of the use of SM by military police.

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Author Biography

Maria Alexandra Cunha, Fundação Getúlio Vargas

Possui graduação em Administracao (1987) e Informatica (1982) pela Universidade Federal do Paraná, mestrado em Administração de Empresas pela Fundação Getulio Vargas - SP (1994) e doutorado em Administração pela Universidade de São Paulo (2000). Foi coordenadora da divisão ADI da Associação Nacional de Pós-Graduação e Pesquisa em Administração - ANPAD por 4 anos. É professora da Escola de Administração de Empresas de São Paulo e foi professora da Pontifícia Universidade Católica do Paraná por 23 anos. Tem experiência na área de Administração, com ênfase em Organizações Públicas, atuando principalmente nos seguintes temas: governo eletrônico, informática pública, sociedade da informação, administração pública e gestão de tecnologia da informação. Foi Bolsista Produtividade da Fundação Araucária, 2013-2014 e é bolsista produtividade do CnPQ.

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Published

2022-01-08

How to Cite

Assumpção e Lima, M., & Cunha, M. A. (2022). O Emprego das Mídias Sociais no Policiamento: Um Estudo sob a Lente da Prática. Administração Pública E Gestão Social, 14(1). https://doi.org/10.21118/apgs.v14i1.11535

Issue

janeiro-março 2022: 14(1)

Section

Articles

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