E-Leadership in the Brazilian Public Sector: The Influence of Communication Quality on Team Commitment and Performance
DOI:
https://doi.org/10.21118/apgs.v15i4.14827Abstract
Research objective: To analyze e-leadership in the public sector, verifying the relationship of transformational and transactional styles with important variables such as the quality of communication, commitment and performance of public servants.
Theoretical framework: The research uses as a theoretical basis studies on e-leadership and transformational and transactional styles, highlighting the determining elements of this phenomenon of virtual teams, especially the quality of communication and its possible relationship with commitment and performance.
Methodology: This is a quantitative research, developed through a survey with 158 public servants from 3 different institutions, at the federal and state levels: Federal Audit Court (TCU), National Waterway Transport Agency (Antaq) and Court of Accounts for the State of Santa Catarina (TCE/SC). The analysis used descriptive statistics and structural equation modeling techniques. To measure the research constructs, scales used in other studies were adopted, whose results demonstrated their psychometric quality.
Results: It was found that the quality of communication is positively related to commitment and exerts a positive influence on the way teams see e-leadership, which favors the transformational e-leadership style. Both leadership styles have a positive influence on commitment. The relationship between commitment and performance was not significant. Only the transformational style positively influenced the performance of employees working in virtual teams.
Originality: This study stands out for exploring an innovative theme related to the leadership of virtual teams in the public sector and expands the discussion on the factors that can collaborate with the mission of e-leaders of public institutions.
Theoretical and practical contributions: The present research offers contributions for the field of public management as it provides empirical evidence that can help public managers to delineate managerial and corporate education strategies, focusing on the selection and development of leaders more able to present relevant results for the society.
Keywords: E-leadership. Public sector. Communication quality. Commitment. Performance.
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