The best thing in the world is to be a public servant. Is it?

Authors

  • Ayrton Santos Queiroz Universidade do Vale do Itajaí
  • Edimeia Liliani Schnitzler Universidade do Vale do Itajaí
  • Sidnei Vieira Marinho Universidade do Vale do Itajaí
  • Anete Alberton

DOI:

https://doi.org/10.21118/apgs.v6i4.4593

Abstract

The case study AGESC - Public Services Regulatory Agency of Santa Catarina aims to lead students to develop a critical awareness of organizational structures (linear, functional, line-staff and commission) and quality of life in the public sector. Pablo, Augustus and Peter, are the main characters in the problem situation, they seek to restructure, as the aim of improving the management and organizational performance. The AGESC has experienced several problems, among them: high turnover, a result of low wages and also the lack of counselors to make decisions, which causes inflexibility in the administrative process. To obtain data were used without-structured interviews with the President and two directors. The case contributes to the discussions in the disciplines of public administration and organizations, systems and methods.

Key Words: Organizational Structure, Quality of Life, Organizational Management.

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Author Biographies

Ayrton Santos Queiroz, Universidade do Vale do Itajaí

Mestre pelo Programa de Pós-Graduação em Administração da Universidade do Vale do Itajaí

Edimeia Liliani Schnitzler, Universidade do Vale do Itajaí

Mestranda no Programa de Pós-Graduação em Administração da Universidade do Vale do Itajaí

Sidnei Vieira Marinho, Universidade do Vale do Itajaí

Professor Doutor no Programa de Pós-Graduação em Administração da

Anete Alberton

Professora Doutora no Programa de Pós-Graduação em Administração da

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Published

2014-07-31

How to Cite

Queiroz, A. S., Schnitzler, E. L., Marinho, S. V., & Alberton, A. (2014). The best thing in the world is to be a public servant. Is it?. Administração Pública E Gestão Social, 6(4), 211–219. https://doi.org/10.21118/apgs.v6i4.4593

Issue

october-december 2014: 6(4) 168-219

Section

Teaching Case

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