Controles Culturais e Desempenho de Tarefas de Servidores Públicos em Teletrabalho
DOI:
https://doi.org/10.21118/apgs.v16i1.15776Resumen
Objetivo da pesquisa: Este estudo teve por objetivo analisar os efeitos dos controles culturais no desempenho de tarefas de servidores, mediado pela interação social em situações de teletrabalho.
Enquadramento teórico: A pesquisa adota o suporte teórico dos sistemas de controles gerenciais para os controles culturais por Merchant e Van der Stede (2007) sob um plano de fundo do desempenho de tarefas diante da interação social no ambiente de teletrabalho no setor público (De Vries, Tummers, & Bekkers, 2018).
Metodologia: Para tal análise, aplicou-se questionário à 468 servidores de um órgão federal do sistema de justiça, cujos dados foram analisados por meio da aplicação da técnica de equações estruturais.
Resultados: Os resultados revelaram que não há uma relação significante diretamente entre os controles culturais e o desempenho de tarefas, entretanto a mediação da interação social torna a relação significativa e positiva. Além disso, as evidências indicam que a interação social no teletrabalho influencia de forma positiva e direta no desempenho de tarefas
Originalidade: A pesquisa traz à destaque a consideração dos controles culturais nas organizações sob um aprofundamento no contexto de teletrabalho.
Contribuições teóricas e práticas: sugere que a maior interação e proximidade entre chefias, subordinados e pares permite modelar e incentivar os valores, as políticas, as regras e procedimentos da organização conquistando assim a confiança dos servidores e estimulando maior desempenho de tarefas.
Palavras-chave: Teletrabalho, Controles Culturais, Desempenho de Tarefa, Interação Social.
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