Efecto de la calidad de la gobernanza pública sobre el sentimiento de confianza de la población en las instituciones gubernamentales: un análisis para países latinoamericanos
DOI:
https://doi.org/10.21118/apgs.v10i4.5518Palabras clave:
Sentimento de Confiança. Governança Pública. América Latina.Resumen
El objetivo de la investigación consiste en verificar el efecto de la calidad de la gobernanza pública sobre el sentimiento de confianza de la población en las instituciones gubernamentales de países latinoamericanos. El análisis comprende un período de 19 años (1996-2014) para un panel de siete países. Los principales resultados muestran que cuanto mejor es la calidad de la gobernanza pública mayor tiende a ser la confianza de los ciudadanos en las instituciones gubernamentales, aunque, en una frecuencia del 0 al 100%, el nivel de confianza en instituciones tales como: fuerzas armadas, policía, justicia, partidos políticos, parlamento y gobierno nacional, no supere el 50% para la mayoría de los casos. Estas averiguaciones, en general, proporcionan entonces apoyo para el fortalecimiento de la confianza de los ciudadanos y, en particular, de las instituciones públicas en esos países. En efecto, la confianza de los ciudadanos puede mejorarse cuando los gobiernos de otras instituciones gubernamentales puedan proveer bienes y servicios que eleven el nivel de bienestar social de aquellos.
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WGI - The Worldwide Governance Indicators. (2015). Disponível em: < http://info.worldbank.org/governance/wgi/index.aspx#home>. Acesso em: 03 jun. 2016.
Bovaird, T. & Löffler, E. (2003). Evaluating the quality of public governance: indicators, models and methodologies. International Review of Administrative Sciences, v. 69, n. 3, p. 313-328.
Cheung, A. B. L. (2013). Public governance reform in Hong Kong: Rebuilding trust and governability. International Journal of Public Sector Management, v. 26, n. 5, p. 421-436.
Christensen, T. & Lagreid, P. (2005). Trust in government: The relative importance of service satisfaction, political factors, and demography. Public Performance & Management Review, v. 28, n. 4, p. 487-511.
Delhey, J. & Newton, K. (2005). Predicting cross-national levels of social trust: global pattern or Nordic exceptionalism? European Sociological Review, v. 21, n. 4, p. 311-327.
Heintzman, R. & Marson, B. (2005). People, service and trust: is there a public sector service value chain? International Review of Administrative Sciences, v. 71, n. 4, p. 549-575.
Kikuchi, M. (2008). Assessing government efforts to (Re) build trust in government: challenges and lessons learned from Japanese experiences. Research in Public Policy Analysis and Management, v. 17, p. 201-25.
Kim, S. (2010). Public trust in government in Japan and South Korea: Does the rise of critical citizens matter? Public Administration Review, v. 70, n. 5, p. 801-810.
Kim, S. (2010). Public trust in government in Japan and South Korea: Does the rise of critical citizens matter? Public Administration Review, v. 70, n. 5, p. 801-810.
Kissler, L. & Heidemann, F. G. (2006). Governança pública: novo modelo regulatório para as relações entre Estado, mercado e sociedade? Revista de Administração Pública, v. 40, n. 3, p. 479-499.
Levi, M. (1998). A state of trust. Trust and governance, v. 1, p. 77-101.
Löffler, E. (2001). Governance: Die neue Generation von Staats-und Verwaltungs-modern-isierung. Verwaltung und Management, p. 212-215.
Mimicopoulos, M., Kyj, L., Sormani, N., Bertucci, G. & Qian, H. (2007). Public governance indicators: A literature review. New York, NY: United Nations Department of Economic and Social Affairs.
Mishler, W. & Rose, R. (2001). Political support for incomplete democracies: Realist vs. idealist theories and measures. International Political Science Review, v. 22, n. 4, p. 303-320.
Morris, S. D. & Klesner, J. L. (2010). Corruption and trust: Theoretical considerations and evidence from Mexico. Comparative Political Studies, v. 43, n. 10, p. 1258-1285.
Nye, J. S., Zelikow, P.& King, D. C. (1997). Why people don't trust government. Harvard University Press.
Park, H. & Blenkinsopp, J. (2011). The roles of transparency and trust in the relationship between corruption and citizen satisfaction. International Review of Administrative Sciences, v. 77, n. 2, p. 254-274.
Porumbescu, G. A. (2015). Does transparency improve citizens’ perceptions of government performance? Evidence from Seoul, South Korea. Administration & Society.
Porumbescu, G. A. & Park, Y. (2014). Examining the distinctiveness of antecedents to trust in government. African and Asian Studies, v. 13, n. 3, p. 315-337.
Rennó, L. R. (2001). Confiança interpessoal e comportamento político: micro fundamentos da teoria do capital social na América Latina. Revista Opinião Pública, v. 7, n. 1, p. 33-59.
Rothstein, B. & Teorell, J. (2008). What is quality of government? A theory of impartial government institutions. Governance, v. 21, n. 2, p. 165-190.
Rothstein, B. & Uslaner, E. M. (2005). All for all: Equality, corruption, and social trust. World politics, v. 58, n. 01, p. 41-72.
Uslaner, E. M. (2003). Trust, democracy and governance: Can government policies influence generalized trust? In: Generating social capital. Palgrave Macmillan US, p. 171-190.
Van de Walle, S., Van Roosbroek, S. & Bouckaert, G. (2008). Trust in the public sector: is there any evidence for a long-term decline? International Review of Administrative Sciences, v. 74, n. 1, p. 47-64.
Van Ryzin, G. G. (2005). Expectations, performance, and citizen satisfaction with urban services. Journal of Policy Analysis and Management, v. 23, n. 3, p. 433-448.
Welch, E. W., Hinnant, C. C. & Moon, M. J. (2005). Linking citizen satisfaction with e-government and trust in government. Journal of public administration research and theory, v. 15, n. 3, p. 371-391.
WGI - The Worldwide Governance Indicators. (2015). Disponível em: < http://info.worldbank.org/governance/wgi/index.aspx#home>. Acesso em: 03 jun. 2016.
Publicado
2018-10-01
Cómo citar
Almeida-Santos, P. S., Dani, A. C., Dal Magro, C. B., Matias-Pereira, J., & Zonatto, V. C. da S. (2018). Efecto de la calidad de la gobernanza pública sobre el sentimiento de confianza de la población en las instituciones gubernamentales: un análisis para países latinoamericanos. Revista De Administração Pública E Gestão Social, 10(4), 228–238. https://doi.org/10.21118/apgs.v10i4.5518
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Sección
Transparência, Accountability e Governança Pública
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